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Refund Policy

No refunds regardless of the circumstances for general skate or private bookings. In certain circumstances you may be able to reschedule your booking to another date and/ or time.

Getting there and parking

Promenade Shopping Centre is located in the heart of Thornhill at 1 Promenade Circle, Thornhill, Ontario, L4J 4P8. Accessible by most major highways and all transit systems.There is ample onsite parking including accessible and expectant. We are not responsible for any damage or theft to your vehicle, so please keep your valuables safe.

The Rink is located in the parking lot just outside of the main entrance (Entrance 1)


Washrooms including accessible, family and gender friendly are available inside of the shopping centre.

Food and Drink

Our food court and restaurants are open to serve you 7 days a week located inside the shopping centre.

Safety Notice/ Terms of use

Our rink is supervised at all times and we have first aid kits onsite. The rink’s use is subject to signing a waiver and agreeing to the terms of use and rules.  By entering The Rink @ Promenade ice surface you acknowledge that you are entering and using this at your own risk. By entering The Rink @ Promenade you acknowledge that you have reviewed and signed our terms of use waiver which can be found on at checkout and/ or that you acknowledge that you are releasing The City of Vaughan, Promenade Limited Partnership, Centrecorp Management Services Ltd, Superfly Entertainment, 11833413 Canada Inc, and all parent companies and or subsidiary companies, advertisers and sponsors and charities and all owners and employees of any and all companies involved from any and all liability arising both out of proper or improper use of the facilities. Improper use of the facilities may warrant removal or law enforcement involvement at the discretion of the staff. No refunds or alternate arrangements will be made in these cases. Please read the rules of use posted at all entrances for more information.The use of a C.S.A approved helmet is strongly encouraged.Skate guards must be worn at all times unless entering or exiting the ice. No exceptions.

Are there skate-assists for children

Yes, a limited number of push skate-assists will be available for kids to use, free of charge. They are available on a first-come, first-served basis. Please note, all children need to wear skates on the ice.

Covid-19 Protocols

We have limited the number of time slots to ensure proper distancing can be maintained. All guests are required to do an at home self assessment by visiting prior to your visit. If you or anyone in your household is experiencing any symptoms we ask that you not attend The Rink @ Promenade and we will be happy to welcome you once you/ they are symptom free. Although masks on the ice are not required they are strongly encouraged. Masks are required for ice skating spectators. Hand sanitizer stations are setup around the rink. Touch surfaces are disinfected every hour

Private rink/ event bookings

We are open to hosting you and your guests. For these requests please send an email to  or  to get more information and pricing and availability.

Can I Rent Skates/Equipment

Bring your own skates and helmets. No rentals available. Skates should be sharpened before skating.

How Long Is The Time Slot For

When you rent a spot the time is for 1 hour skate. 

When should I arrive for my ice time

We Recommend about 10-15 Minutes before your scheduled skate time.

Have A Question or Issue

If you are in need of any assistance Please contact the promenade guest services at 905-764-0020 or email

More about the rink

It’s a natural ice rink with an overall size of 120ft X 60ft. There is no artificial refrigeration system so the quality of the ice depends on the outside temperature. The rink undergoes weekly maintenance and flooding.

Hours of operation

Sunday – Thursday 2:00PM – 9:00PM
Friday and Saturday 10:00AM – 10:00PM

On holidays and school holidays we will run on the Fri/Sat times.


Where do the proceeds go?

All proceeds from The Rink @ Promenade will go to support The Reena Foundation ( ) and The Mackenzie Health Foundation (