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FREQUENTLY ASKED QUESTIONS
No refunds regardless of the circumstances for general skate or private bookings. In certain circumstances you may be able to reschedule your booking to another date and/ or time.
Getting there and parking
Promenade Shopping Centre is located in the heart of Thornhill at 1 Promenade Circle, Thornhill, Ontario, L4J 4P8. Accessible by most major highways and all transit systems.There is ample onsite parking including accessible and expectant. We are not responsible for any damage or theft to your vehicle, so please keep your valuables safe.
The Rink is located in the parking lot just outside of the main entrance (Entrance 1)
Washrooms including accessible, family and gender friendly are available inside of the shopping centre.
Food and Drink
Our food court and restaurants are open to serve you 7 days a week located inside the shopping centre.
Are there skate-assists for children
Yes, a limited number of push skate-assists will be available for kids to use, free of charge. They are available on a first-come, first-served basis. Please note, all children need to wear skates on the ice.
We have limited the number of time slots to ensure proper distancing can be maintained. All guests are required to do an at home self assessment by visiting https://covid-19.ontario.ca/screening/customer/ prior to your visit. If you or anyone in your household is experiencing any symptoms we ask that you not attend The Rink @ Promenade and we will be happy to welcome you once you/ they are symptom free. Although masks on the ice are not required they are strongly encouraged. Masks are required for ice skating spectators. Hand sanitizer stations are setup around the rink. Touch surfaces are disinfected every hour
Private rink/ event bookings
Can I Rent Skates/Equipment
Bring your own skates and helmets. No rentals available. Skates should be sharpened before skating.
How Long Is The Time Slot For
When you rent a spot the time is for 1 hour skate.
When should I arrive for my ice time
We Recommend about 10-15 Minutes before your scheduled skate time.
Have A Question or Issue
More about the rink
It’s a natural ice rink with an overall size of 120ft X 60ft. There is no artificial refrigeration system so the quality of the ice depends on the outside temperature. The rink undergoes weekly maintenance and flooding.
Hours of operation
Sunday – Thursday 2:00PM – 9:00PM
Friday and Saturday 10:00AM – 10:00PM
On holidays and school holidays we will run on the Fri/Sat times.
DAYS AND TIMES SUBJECT TO CHANGE WITHOUT NOTICE BASED ON WEATHER RESTRICTIONS. PLEASE CHECK WITH GUEST SERVICES BEFORE YOUR VISIT TO AVOID DISAPPOINTMENT 905-764-0020
Where do the proceeds go?
All proceeds from The Rink @ Promenade will go to support The Reena Foundation (https://reenafoundation.org ) and The Mackenzie Health Foundation (https://www.mackenziehealth.ca/support-us/foundation)